Your Use of This Website is Governed
By These Terms & Conditions

Welcome to The Protein Kitchen. These Terms & Conditions apply to your use of and interaction with www.theproteinkitchen.eu and all other connected sites, services, and interactions with The Protein Kitchen ApS.

Introduction

By using this website, you agree to these terms and conditions. If at any time, you do not or no longer accept these terms and conditions, you must immediately stop using the site. The same applies to our Cookie and Privacy Policy.

Business Information

The Protein Kitchen ApS
VAT: DK36947632
Klostervej 6
4000 Roskilde
hello@theproteinkitchen.eu

Purchase

To place an order through our website, you’ll have to go through the following steps:

  1. Choose the product(s) you want to purchase and add it to your cart. Then proceed to checkout.
  2. Enter your personal information.
  3. Select shipping and a payment method.
  4. Read and accept our terms and conditions.
  5. Confirm that all your information is correct and place your order.

Order

You can order products sold on www.theproteinkitchen.eu. If you have questions about products not listed for sale on our site, feel free to contact us at hello@theproteinkitchen.eu.

All prices include VAT and other taxes, and are subject to change.

It is not possible to see previous orders when logging in to the website. If you wish to receive a copy of your order confirmation, please send an email to hello@theproteinkitchen.eu.

Payment

We accept the following payment methods: Dankort, MasterCard, Maestro, Visa, Visa Electron, JCB, American Express, Apply Pay, MobilePay. We do not charge transaction fees.

You will only be charged when your order is fulfilled. You will never be charged more than what you consented to at the time of purchase.

Shipping & Delivery

Shipping costs are a flat fee of €15 throughout selected EU countries. We ship to the following countries:

  • Sweden
  • Finland
  • Austria
  • Belgium
  • Estonia
  • Spain
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Lithuania
  • Luxembourg
  • Latvia
  • Netherlands
  • Poland
  • Portugal

To place an order from the UK, please visit our store on www.amazon.co.uk. To place an order from Denmark, please visit www.theproteinkitchen.dk.

Shipping and delivery are handled by our shipping partners, Flekslog and CoolRunner.

Delivery to Germany is possible but only through orders made on Amazon.de.

Right of Withdrawal

You have the right to cancel your purchase within 14 days. Once you have notified us that you would like to cancel or return your order, you have 14 days to return the product. There is no right of withdrawal on downloaded items (including our e-books).

To return your order, send products to:

Flekslog Co The Protein Kitchen ApS
Norgesvej 5
8700 Horsens

When returning products, please enclose the order confirmation with a clear indication of the order number.

You can also cancel your purchase by refusing to receive your order. To return products you can also deliver it in person to the above address (by appointment).

We do not charge fees for returns, you only need to pay for postage.

Complaint

If there is something wrong with the item.

When you buy physical books on www.theproteinkitchen.eu, you always have a 2-year right to make a complaint.

Should you be unlucky and receive a wrong item in relation to your order or a damaged item, you must complain within a reasonable time after you have noticed and identified the defect. Complaints can be notified by e-mail to hello@theproteinkitchen.eu. If you have to return a damaged or incorrectly-sent item, we will of course cover your shipping costs.

We reserve the right to remedy a defect / replace the defective product with an undamaged item.

The item must be sent to:

Flekslog Co The Protein Kitchen ApS
Norgesvej 5
8700 Horsens

When you return the item, please state what the problem is, as detailed as possible.

Remember that the item must always be sent back in appropriate packaging. Further, a receipt for shipment is necessary so we can refund your shipping costs. 

Privacy Policy 

What do we do with your personal information?

When you visit, use, and order from www.theproteinkitchen.eu, we collect certain personal data that we use to customize and improve your experience. If you do not want any information to be collected, you should delete your cookies and refrain from further use of the website. Below, we have elaborated on what information is collected and for what purpose.

Personal Information:

Personal information covers all information related to you in any shape or form. When you use our website, we collect and process various such information. Typically, the following information is collected and processed: A unique ID with technical information about your device, IP-address, geographic location, as well as behavior across the website. Insofar as provided by you (e.g. when you place your order), we also collect/process your name, phone, email, address, and payment information.

Data Controller

 The data controller at www.theproteinkitchen.eu is Thomas Bendix Kjærgaard.

Security

We have taken technical and organizational measures to protect your data from being accidentally or illegally deleted, published, lost, corrupted, as well as to prevent it from coming into the possession of unauthorized third parties, from being misused, and from being otherwise processed illegally.

Purpose

The information we collect is used to identify you as a user, to register your purchases and payments, and to be able to provide the services you have requested, such as when you subscribe to our newsletter. In addition, we use the information to optimize our services and content.

Period of Storage

The information is stored for the period permitted by law and is deleted when it is no longer needed. The period depends on the nature of the information and the reason for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of Information

We use several third parties to store and process data. These process information solely on our behalf and may not use it for their own purposes.

Disclosure of personal information such as name and e-mail, etc. will only happen if you give your consent. We only use data processors in the EU or in countries that can adequately protect your data.

Insights & Complaints

You have the right to be informed about the processing and use of your personal data. You can object to the use of your information and may revoke your consent at any time. If your personal data is incorrect, you have the right to have it corrected or deleted. Inquiries can be made to hello@theproteinkitchen.eu.

Cookies

At www.theproteinkitchen.eu, we use cookies to improve your experience and optimize our website. You can delete cookies from your computer at any time.

Analytics

We use programs to collect statistical information on user behavior on www.theproteinkitchen.eu. This includes information such as how many visitors are on the site at any given time, what actions they take, etc. This information is only used to improve this website.